Frequently Asked Questions
These are the currencies of different countries used in international trade and financial transactions. They are issued and regulated by the relevant authorities in each country and are exchanged globally for commercial transactions and investments. Currency prices fluctuate against other currencies, establishing different exchange rates.
Depending on the type of service or transaction, there is a range of fees and/or costs; For more details, contact our customer service.
To register as a client, you can visit our offices and fill out our Know Your Customer (KYC) form, where we request some basic contact information, among other things. Alternatively, you can submit it digitally via email.
The maximum amount you can exchange with us is up to $10,000 in any currency over the counter. For larger amounts, you must register as a customer with us.
Yes, one of the services we offer is the payment of foreign currency by credit card.
Depending on the type of transaction, the time may vary: For local transfers: These are done via LBTR or immediate payment. International transfers: These can take between 24 and 48 hours to become effective.
A Swift confirmation is a detailed document your bank generates when you make an international bank transfer. It serves as confirmation of the payment made from your bank and informs the recipient of all the transaction details, including any applicable fees.
The Routing Number, or routing number, is the serial number used by banks and financial institutions in the U.S. to identify themselves. It is also known as ABA, short for the American Bank Association, which developed the routing number system for checks.